03 Covert Surveillance

Following the odd briefcase incident I dutifully wrote up my report as requested by Mr Hastings. It felt very strange to be putting in this much effort for something I wasn’t being paid for that had no obvious rewards, but too much had happened for me to simply walk away now. Whatever narrative hook Neurocam was using seemed to be working on me. Part of me felt strangely flattered that so much time and energy had been spent by the perpetrators of this experience purely for my benefit, which was why I felt motivated to continue. I also now had a sense of belonging to something, in spite of the anonymous nature of whatever it was. If this was a new type of game set up by persons unknown, I was happy to play along with them and see where it led. I wasn’t really expecting a response to my report and was quite surprised when Hastings promptly wrote back with the following:

Dear Operative (name withheld for confidentiality reasons)

Your report for Neurocam Assignment NCI-4351/02 has been received and filed. Neurocam International's Operations Division is currently reviewing your report. Your performance will soon be assessed in accordance with our operational criteria. The results of this assessment will be noted on your file.

Neurocam International appreciates the unorthodox nature of this assignment and your willingness to continue your association with the organisation despite this unusual request.

You will receive the details of your next assignment within 8–10 working days.

Regards

Charles Hastings

Head, Operations Division Neurocam International

Not exactly a highly personalised note of gratitude and encouragement. So Neurocam were keeping a file on me, and assessing my performance in accordance to their operational criteria. Not knowing what their operational criteria was made this statement a little meaningless, but nonetheless it was interesting to know that I was being tested in some way. I appreciated Hastings’ acknowledgment of the unorthodox nature of the assignment and my willingness to continue, although the general tone was so detached and impersonal that I couldn’t imagine ever being able to have a beer down at the pub with him. The email seemed to be so generic that I wondered if perhaps it was a form letter that had been sent out to many people in response to many different assignments. I was excited to think that there could be a vast number of assignments in store, all of which were unorthodox in nature.

In considering that there was a strong possibility that I wasn’t the only one running around doing crazy things for Neurocam, I still didn’t understand why I hadn’t heard anything about this ‘game’ or whatever it was via the media or the Internet. Although I could see why participation necessitated an element of mystery, it didn’t make sense that other participants wouldn’t at least blog or tweet about their experiences. Neurocam did make it clear that they wanted us to maintain total secrecy in regard to our involvement, but I found it hard to believe that someone hadn’t spilled the beans. I wasn’t exactly sure what Neurocam’s policy on telling friends and family about our involvement was, so I decided to email Hastings and ask him. His reply was more than a little disturbing:

Dear Operative (name withheld for confidentiality reasons)

In the Operational Security section of your assignments please note the following information: operatives are strictly forbidden from revealing any details pertaining to this assignment. If you wish to continue your involvement with our organisation absolute discretion is paramount. Operatives may not divulge any information about their assignments or affiliation with the organisation to anyone. Partners, family, friends and colleagues are no exception. Any operatives found to be in breach of this contractual agreement will be terminated immediately and removed from our database. If you do not agree to these terms and conditions you must cease your involvement with us immediately.

Regards

Charles Hastings

Head, Operations Division Neurocam International

Once again I was reminded of Fincher’s film Fight Club and Tyler Durden’s non-negotiable request that all members of the club were unable to mention their subversive activities to anyone under any circumstances. At the conclusion of the film it became clear that Durden’s subversive agenda (blowing up credit card company buildings) was something that could only be orchestrated with total secrecy. It was an interesting angle, especially in the context of a game like Neurocam that was quite possibly involving many players. Surely it was some kind of test to see how committed we were to the game; to see if we were prepared to go the extra mile. Creating a scenario where we were expected to keep secrets from partners was extreme; I imagined a hypothetical scenario where a husband might think his wife was cheating on him when she lied about her whereabouts while out on an assignment. 

Fortunately I didn’t have to face this dilemma as I was single and rarely saw my family who lived in another country. I wondered what I would do if I were in a relationship, whether or not I would be prepared to keep secrets from and lie to a partner. I thought about the odd-looking couple at the party a few weeks back who seemed to be talking publicly about Neurocam. How would Neurocam know if we were being indiscreet? Obviously to post information on blogs, Facebook or Twitter would be easily picked up, but to have conversations with people at parties or in the privacy of one’s own home? The idea of Neurocam having a team of people who were constantly following us and bugging our homes and work places to ensure we maintained absolute discretion was totally far-fetched. Unless of course Neurocam was operating on a multi-million dollar budget and had no respect for our privacy. I was sure that I hadn’t seen anything in our ‘contract’ about waiving our rights to privacy, but I hadn’t looked that closely. I wondered if Neurocam was making me into a more secretive type of person.

That night I rented Fincher’s earlier film The Game, which I had seen before, but wanted to examine in more detail after my latest Neurocam dealings. I couldn’t stop thinking about the wider implications of a game-like situation that attempted to encompass one’s entire reality as well as demand complete loyalty and secrecy. In The Game, the CRS were a massive and well-funded organisation with enough money, connections and power to completely subvert a subscriber’s day-to-day life experiences. It was all an elaborate theatre of course, but one that was certainly possible with enough planning and resources. So why was this idea constrained to the world of fiction? Surely Fincher had proved with his film that this idea was not only achievable, but that there would be a demand for this type of practice. Extremely wealthy people who wanted the ‘ultimate experience’ would surely pay good money to have a team of experts manufacture an alternate reality adventure based around their most extravagant and outrageous desires. The key to Fincher’s concept was that these adventures happened unexpectedly, with unpredictable outcomes. If participants signed up for an experience knowing exactly what would happen when, the effectiveness of the exercise would be lost.

The idea of a type of recreational reality altering experience could be traced back further in film and television history with Gene Levitt’s 1978 TV series Fantasy Island, which I had watched religiously as a teenager. In Fantasy Island people from all walks of life could pay to visit a mysterious island in the Pacific where the enigmatic host Mr Roarke would orchestrate elaborate works of theater, which enabled them to live out their fantasies. As with The Game, the core elements of these scenarios occurred in such a way that they would always take participants by surprise. And like John Fowles’ 1966 novel The Magus, the experiences would always teach participants something about themselves.

Fascinated by the origins of such radical ideas I googled The Game and Fantasy Island to see if they were based on any literary precedents. Sure enough Wikipedia mentioned that in Fincher’s script for The Game, the whole idea of Consumer Recreation Services was derived from GK Chesterton’s 1905 novel The Club of Queer Trades where he writes about a similar organisation he calls the Adventure and Romance Agency. Chesterton writes:

The Adventure and Romance Agency has been started to meet a great modern desire. On every side, in conversation and in literature, we hear of the desire for a larger theatre of events for something to waylay us and lead us splendidly astray. Now the man who feels this desire for a varied life pays a yearly or a quarterly sum to the Adventure and Romance Agency; in return, the Adventure and Romance Agency undertakes to surround him with startling and weird events. As a man is leaving his front door, an excited sweep approaches him and assures him of a plot against his life; he gets into a cab, and is driven to an opium den; he receives a mysterious telegram or a dramatic visit, and is immediately in a vortex of incidents.

I found it intriguing that Chesterton had thought of this idea back in 1905 and felt that if this core theme had existed in historical literature for over 100 years that it must have surfaced somewhere in reality. Was this somehow linked to Neurocam? Was Neurocam a modern-day version of the Adventure and Romance Agency? So far it didn’t obviously appear to be a commercial enterprise, but couched within the intricate complexities of new types of games and marketing strategies, it was entirely possible. I mentally ran through all of the people I knew and wondered who would be the most likely to surreptitiously pay good money for me to have a GK Chesterton style ‘experience’. And unlike The Game, I was midway between birthdays, so it was obviously not a highly inventive birthday present.

Over the next few days I thought more about the implications of my Chesterton literature discovery. The idea of something like the Adventure and Romance Agency was intriguing and exciting, not only to myself, but also probably for most people. It could almost be seen as the ultimate form of entertainment—far surpassing literature, theater, art, film, sport or games. It was based on the essence of human experience and what makes up the construct of our reality. Chesterton very eloquently writes about the need for this type of experience:

It has continually struck us that there is no element in modern life that is more lamentable than the fact that the modern man has to seek all artistic existence in a sedentary state. If he wishes to float into fairyland, he reads a book; if he wishes to dash into the thick of battle, he reads a book; if he wishes to soar into heaven, he reads a book; if he wishes to slide down the banisters, he reads a book. We give him these visions, but we give him exercise at the same time, the necessity of leaping from wall to wall, of fighting strange gentlemen, of running down long streets from pursuers -- all healthy and pleasant exercises. We give him a glimpse of that great morning world of Robin Hood or the Knights Errant, when one great game was played under the splendid sky. We give him back his childhood, that godlike time when we can act stories, be our own heroes, and at the same instant dance and dream.

I found myself hoping that Neurocam really was something like this; something that would make me feel alive, inspired and engaged in something exciting and mysterious. Something that tapped into childhood fantasies and relinquished adult responsibilities. I felt ready for anything that they would throw at me, no matter how far out of my comfort zone it might take me. I was not disappointed when I finally received my next instructions from Mr Hastings:

NEUROCAM TRAINING EXERCISE – NTE – 9001/01 – Covert Surveillance

(A) AIM

To hone operative (name withheld for security reasons) covert surveillance abilities in anticipation of future assignment requirements, via the observation of an arbitrary individual.

(B) EXECUTION

Below are the procedural details for this assignment. Any deviation from the operational protocol described may result in disciplinary action against the operative.

1. There is a map attached to this assignment. This map details the exact location you are to select your subject , and to follow them from. If possible, a camera should be taken on this assignment.

2. Travel to your location and find a suitable place to observe people in the area. Select your subject.

Note: take time to select your subject. This is a training exercise, it is important you select a person you can observe for at least 30 minutes.

3. Once your subject has been selected, take note of the time.

4. Begin tailing your selected subject.

5. Throughout this exercise, you are expected to make periodic notes on the movements and actions of your subject. In addition, whilst it is encouraged that you photograph the subject discreetly, a written description including identifying features will suffice. At no point are you to approach the target or let him/her become aware of your existence. For further details on this stipulation, please refer to the Operational Security Brief within this assignment.

6. Continue this exercise for at least 30 minutes.

7. Ensure you notate the location you cease tailing the target. If at any time the target enters a building you cannot enter, for whatever reason, remain outside the building so that you may continue tailing them if they should leave before the minimum time has elapsed.

8. Submit a report to the Operations Division operations@neurocam.com. Photographic evidence is encouraged, but not essential.

(C) OPERATIONAL SECURITY

This is a ‘covert’ training exercise. If, at any point, the subject of your assignment becomes aware of your existence, you are to IMMEDIATELY abort the assignment. If this occurs, you are to vacate the area, wait 20 minutes, return and select a new subject.

Operatives are strictly forbidden from revealing any details pertaining to this assignment. Any operative found doing so will suffer immediate dismissal from Neurocam.

(D) TIMELINE

The time restrictions of Neurocam’s ongoing operations dictate that Neurocam Training exercise NTE-9001/01 must be completed by (date withheld for confidentiality reasons).

Regards

Charles Hastings

Head, Operations Division Neurocam International

This was certainly a departure from the pattern that had been forming with my assignments so far. I speculated that Neurocam wanted to hone my covert surveillance abilities in anticipation of future assignments to give me some training, as it were. Part of me was slightly less than enthusiastic about this, as I had anticipated something that pushed me into the thick of the action. But this was Neurocam and I suspected that there would be significantly more to this assignment than a mere training exercise. With Chesterton’s story fresh in my mind I imagined the situation might well be a set-up; that Neurocam would somehow steer me towards a ‘target’ who was working for them. Or they might be following me and something might happen while I was carrying out the exercise. 

As usual there was an infinite range of possibilities and the fact that what they had asked of me was actually very strange, not to mention borderline legally, morally and ethically questionable. To stalk some (possibly) random member of the public, secretly take pictures of them and email them to some anonymous shadowy organisation was quite a big ask. Sure, it took me out of my comfort zone, but to what end? In the context of an ongoing narrative it definitely intrigued me as I thought about the possibilities of future assignments where I would potentially need to use these newly acquired skills. This in itself was enough to motivate me to do something I found to be a little creepy and invasive yet strangely thrilling.

The map provided by Neurocam for this assignment marked out a starting point located at Flinders Street Station’s Elizabeth Street exit. No time frame or date was given for when the assignment was to take place, but I had to complete it within a week. The location was a place that I frequented often during my weekly routine, so I knew that it was always busy and there would be no shortage of ‘subjects’. I considered whether it would be better to do this at night or during the day; during the day I would be more visible, but at night there would be less people around. It felt very odd just thinking of the practicalities of what I was about to do.

The next day I planned to take the train to work so I would have to pass through Flinders Street Station anyway. There was no harm in doing some preliminary reconnaissance. It occurred to me that I was starting to change my routines because of Neurocam. Perhaps the very process of changing these routines was giving me some kind of experience; altering my destiny in some small but significant way. I was essentially accepting their directives without question. Any rationale for why this was acceptable was mainly coming from myself and from my own ideas in relation to what was happening to me. I thought about some of the sociological precedents for blindly following orders. 

Cult religions were renowned for brainwashing their members into unquestioning loyalty to the cult leadership. But cult religions had very specific belief systems and strong, charismatic leaders who paid individual attention to the ‘flock’. Neurocam could be fostering a band of blindly loyal followers, but there was no clear directive or even rapport between members. And there certainly wasn’t a strong leader, unless the mysterious CEO Ms Fischer counted as one. If she was the leader, she certainly didn’t spend any time making us lowly operatives feel special. I suppose there was some kind of belief system with Neurocam in that the element of mystery and excitement was in itself something we believed had meaning and relevance to our lives. Whether or not this was entirely self-constructed was as yet unclear. In this sense Neurocam was like a blank canvas onto which we projected our own ideas of what we wanted it to be.

As I stepped off the train at the tail end of rush hour, there were people everywhere rushing in all directions. I stopped walking, conscious of disrupting the flow, and observed them. If I was to randomly pick one of these individuals, how would I be able to identify them through the dense crowds as I tailed them for thirty minutes? Obviously choosing a thirty-something man of medium height in a charcoal-grey business suit would prove immensely challenging, so I would have to look for some uniquely identifying characteristics. Things that stand out in a crowd are actually surprisingly difficult to find during rush hour. The majority of commuters are dressed in a similar fashion and are on their way to work. 

I tried a test case and started following a tall man, distinguishable mainly by his suit trousers, which had way too much clearance above his nondescript dress shoes. As the man strode confidently through the crowd I matched his pace and slipped into step with him several paces behind. This went well until he paused to check his phone. Being one of those types who prefer not to attempt locomotion while reading or sending text messages, he stopped walking altogether and stood like an island in the middle of a moving sea of people. Matching this move was something I was totally unprepared for and as I stopped just behind him I realised how ridiculous I must look. I decided to abort this attempt and try again. It occurred to me that I was already late for work and needed to make getting there a priority. I regretted not being able to continue the assignment until later. Why would I rather muck about playing clumsy spy games in the street than go and make decent money doing something I was actually good at?

At work I was restless and distracted. I had an overwhelming urge to tell someone what was going on and get some much needed perspective, but worried that it might compromise my Neurocam adventures. As Neurocam had clearly stated, it was a choice: either play by their rules or walk away. Such an uncompromising proposition reminded me of a scene in the Wachowski brothers 1999 film The Matrix where Keanu Reeves is forced to choose the red pill or the blue pill to either keep living his ‘normal’ life or step boldly into the unknown and discover something profound and disturbing. Of course Reeve’s character Neo had no idea of the outcomes of this decision at the time; he had to take the risk and commit to something he knew very little about. 

Was this what I was doing with Neurocam? Taking a risk and committing myself to something I knew precious little about? I was again reminded of the enigmatic quote on Neurocam’s website by CEO Bridget Fischer:

Some of the most rewarding experiences we have come about through random circumstances of which we have no real understanding. It is sometimes important to commit to something we know very little about if the act of commitment in itself becomes part of an experience.

Obviously my commitment was part of my experience, but was I going to have a profoundly life- changing revelation like Neo who discovers that all life on Earth is nothing more than an elaborate facade created by a malevolent cyber-intelligence to placate us? And was it really a risk? Undertaking a task where I was effectively stalking someone did constitute a minor legal risk as one could potentially be arrested for harassment if the person being stalked made a complaint to the authorities. This was assuming that I would be on my own out there and Neurocam would not be monitoring the situation.

By lunchtime I had psyched myself into having another attempt at my training exercise. I walked back to my starting point armed with my trusty iPhone with which I could take pictures, video or notes without seeming too conspicuous. Loitering around the station entrance I was pleased to see that a more diverse crowd were present. I was poised for action, waiting for a distinguished subject to walk through the station gates. Seconds later a young woman wearing a fluorescent lime-green t-shirt emerged. Looking at her braided hair I knew that this was my target. I immediately fell into step with her and adjusted to her pace, which was much slower than I would usually walk. She was traveling light, with only a small handbag, and didn’t look like she was off to work. Perhaps she had come into the city for some shopping.

As we made our way along Elizabeth Street with me following about 10 meters behind, I thought about the numerous movies or TV programs I had seen where covert surveillance had been a common theme. In these scenarios the person tailing the subject, usually a private investigator, seemed to be uncannily adept at following people for long periods of time while effortlessly blending into the crowd. As I stalked my victim trying to effect total nonchalance, I re-played many of these scenes in my head and thought about how sometimes our perception of reality is so heavily influenced by film and TV culture. It was very unusual for me to be in this situation in the first place, but even stranger that the only point of reference I had was related to pure fabrication.

As the woman I was following walked slowly but purposely along Elizabeth Street and turned right into Little Lonsdale Street, I realised that she was probably heading to Myers. Until now my task had been relatively simple, I had followed at a discreet distance and had successfully blended into the crowd. I had even managed a couple of snaps of my subject, taken when she was waiting at pedestrian crossings. While taking these shots I had tried to make it look as if I was simply checking my phone, albeit at a rather high angle. My suspicions were confirmed, as she turned right again into Myers and walked along the crowed isle towards what looked like the women's clothing department. I could already tell that this was going to make my task somewhat more difficult. As my subject reached the clothing department and began to browse various racks, I had to somehow counter her moves with some of my own that did not make me stand out like a creepy stalker. It was entirely possible that a man like myself could be browsing a women’s clothing department for a present for a partner, sister or daughter.

I realised that I had never been in this situation before, in spite of the fact I was on official Neurocam business. As I pretended to browse displays for cosmetics I didn’t even know existed, I was all the while glancing over at my subject who seemed absorbed in her shopping. All of a sudden I became acutely aware that we were the only two people in that section of the store. This made the situation infinitely more fraught as I realised that looking at my subject was now a potential danger zone. This was confirmed as my next glance over at her was met with her looking directly back at me. 

I quickly looked away, but felt incredibly stressed and nervous. I had to do something; I couldn’t abort the mission now. Being completely disarmed by the situation, all I could manage was to pick up an Estée Lauder lip-gloss tester and stare dumbly at it. I could sense the woman’s presence, but was too afraid to look at her. At this point I realised that this was the answer; to sense her presence rather than overtly look at her. Adopting this technique I tuned into a kind of spatial awareness that connected us like two points on a flat plane. As she moved further away, I slowly gravitated closer, all the while not looking at her and keeping myself absorbed in my assumed role, which was pretending to be choosing make-up for a partner. This worked well and we were able to co-exist in a normal and non-threatening dynamic. As she eventually walked up to the counter to purchase some items I stole a glance at my phone and found that I had become so absorbed in the task at hand that I had actually exceeded my thirty-minute time requirement significantly.

I felt so invigorated at having overcome the challenge of covertly observing my subject at close range in a difficult situation that I wanted to continue. I knew that the real challenge would be to continue following her after she had seen me close-up in the cosmetics department. If she saw me after that she would surely suspect that I was following her and quite possibly take action. This meant that there was now far more at stake and I would not be able to make the slightest mistake. For the next hour I followed the woman in the lime-green t-shirt all around Melbourne Central and on a tram back to Flinders Street Station. I had mastered the art of covert surveillance.

That evening while I wrote up my report I wondered if Hastings would be proud of me for going beyond the call of duty. I decided to make excelling in every assignment my new strategy—if I was going to play this game I may as well get the highest score possible. Neurocam had already told me that they were evaluating our performance, so I knew that they would notice my style of game play. In a moment of self-reflection I observed that instead of going out drinking with friends, I was spending a Friday night at home alone writing up an overly detailed report on bizarre actions I had carried out for a mysterious organisation of which I knew nothing about.

Later that evening after a few glasses of red and endless roaming around the Internet’s more interesting nooks and crannies, I discovered a very intriguing link to a news article entitled Kidnapping for Kicks in New York. In this article reporter Matt Wells investigates a bizarre new business in New York City where a team of artists are paid to violently kidnap clients. Each kidnapping is tailored for the client’s specific needs and can take place at any time over a number of days or weeks, providing an element of surprise. This was really quite fantastic and very relevant to Fincher’s idea of the CRS and Chesterton’s Adventure and Romance Agency. So the idea of people subscribing to a business enterprise to receive an ‘experience’ had now transcended the realms of fiction. Jason, a carpenter in his mid-twenties had gone through the kidnap experience three times and says, "It's about stepping outside of yourself. I wanted to see what I could do." 

What can one do when one is being kidnapped? Although this was in some ways more extreme, it was starting to sound uncannily similar to my recent experiences with Neurocam. Apparently Brock Enright, a twenty-five-year-old artist who originally set it up as a piece of video installation art, created the business. I wasn’t an expert in American contemporary art, but I thought that kidnapping people on the streets of Manhattan seemed pretty radical even for the art world. I found it vaguely distasteful that contemporary American society accepted kidnapping as a leisure activity when there were still places in the world where real kidnapping was an everyday, life-threatening occurrence.

I thought about the similarities between Enright’s kidnapping business and Neurocam International. Although Enright’s kidnappings were spontaneous to a degree, the process was heavily mediated by an actual transaction in which the client was essentially paying for a service. So far Neurocam had not actively initiated any form of direct interaction with me and had relied on my willingness to participate to make things happen. This did not mean that they would not use direct action in the future however, and I admit that this thought excited me greatly. Having read about the New York kidnappings, I actually craved a similar type of experience. With Neurocam there was a frustrating lack of control in the process of interaction, as it did not conform to the structure of a commercial enterprise. Enright’s kidnapping clients however were paying for something to happen, so they always knew that Enright and crew would (eventually) deliver. If they didn’t, they would rightfully be able to ask for their money back. In my situation, I had signed up for something unknown and had not paid any money. I could not demand consumer satisfaction as no commercial contract had been entered into. The only precedent for this type experience I could find was Fowles’ novel The Magus, where the unsuspecting protagonist Nicholas Urfe enters a ‘masque’ and his reality is subverted by the elaborate machinations of an anonymous society whose motivations, even at the conclusion of the book, are unclear. Obviously Neurocam must be aware of all of these texts, movies and enterprises, but who were their real influences and what game were they really playing? 

02 The Briefcase

The first week of my life as an official member of Neurocam passed uneventfully in spite of my mind racing with all the far-fetched possibilities this might entail. Having been informed that my ‘operational deployment’ would be ‘effective immediately’, I was ready for action. Recent events had convinced me that Neurocam had some money, substance, and organisation behind them that could not be easily dismissed. In a way Neurocam had already changed my life; it had forced me to consider an altogether different way of looking at my reality and the underlying logic defining everything within it.

This shift in my own perceptions brought to mind the fantastic and elaborate Crop Circle hoax that had occurred in the UK almost 30 years ago. Crop Circles are patterns created by the flattening of crops such as wheat, barley, corn and linseed. Various hypotheses have been offered to explain their formation, ranging from the naturalistic to the paranormal. People believed for years that UFOs created them, until in 1991 two men from Southampton announced that they had conceived the idea as a prank in 1976. Using four-foot planks attached to ropes, they were able to make 12 meter circles in 15 minutes.

I thought that Crop Circles had similarities to Neurocam in that they altered the perceptions of the public by creating mystery, intrigue and speculation. But was Neurocam a hoax? Crop Circles were always intended to make people believe specifically that UFOs had created them, which in retrospect seems like quite an obvious gag. Crop Circles were also very artistic, creating aesthetically beautiful patterns for air travelers to enjoy. If Neurocam was an elaborate hoax like this, what was it supposed to make people believe? So far it simply seemed strange and confusing, as I couldn’t contextualise it in any way.

One evening while looking at Circlemakers, the official Crop Circles website, I came across an interesting article by freelance journalist Jim Schnabel. Schnabel writes about Crop Circles

as being an anomaly that changes the way we see things:

Like the descent into an LSD trip, where the filters of ordinary perception are removed and every dew-drop, every phrase, floods the mind with its fulsome infinity, the journey into the heart of an anomaly can teach one the ultimate precariousness of perception. Nothing is what it seems to be—or rather, beyond a few shared basics, everything can be seen as something else.

Schnabel’s thoughts about the ‘journey into the heart of an anomaly’ related acutely to my experiences with Neurocam. The idea of nothing being what it seemed had certainly been central to my journey so far, but why? Why would someone go to all this trouble to teach myself (and possibly others) about the ‘ultimate precariousness of perception’? If this was indeed Neurocam’s ultimate objective, I found this baffling and more than a little patronising. If I had wanted to explore these issues in the context of my everyday life, I would have embarked on that particular journey already. I felt as if I was being forced into something and that Neurocam had deceived me into signing up for it.

A few days later I received my first real Neurocam assignment:

Neurocam Assignment NCI-4351/01

Critical Information Couriering – Phase 1 – Receipt.

(A) MISSION

The secure receipt of an object that contains an object of vital importance to Neurocam International’s continued operations in the Asia-Pacific Quadrant.

(B) EXECUTION

Below are the procedural details for this assignment. Any deviation from the operational protocol described will result in a requirement of disciplinary action against the operative.

1. At precisely 3pm on (date withheld for confidentiality reasons), proceed to the corner of Collins Street and Spencer Street where you will find a public phone box. If the phone box is occupied wait until it is vacant.

2. Approach the phone box and pretend that you are making a call. Discreetly reach under the right hand side of the outer shell and locate a small card that will be taped to the underside. This will be the access card for a locker located at Southern Cross Station. You will have until 3.30pm to locate this locker.

3. Making sure you are not being followed, approach the locker, insert the card and remove the contents. Leave the area immediately once the contents are in your possession and deposit them at a secure location of your choosing. You will then be contacted with further instructions.

(C) OPERATIONAL SECURITY

Operatives are strictly forbidden from revealing any details pertaining to this assignment. Any operative found doing so will suffer immediate expulsion from Neurocam.

Neurocam rejects accountability for any potentially detrimental consequences arising from the operative’s assignment.

(D) TIMELINE

Please be aware that the contents of the object are of utmost importance to our organisation and thus the most expedient possible completion of this assignment would be appreciated.

Regards

Charles Hastings

Head, Operations Division Asia-Pacific Quadrant

Neurocam International

Far out! So Hastings wanted me to go to a phone box, surreptitiously collect a card hidden underneath the phone, use the card to access a locker at a train station and make off with whatever ‘object’ was in the locker. I must admit I was incredulous. Part of me was excited about the thought of actually going through with this, while another part of me was extremely cynical. My mind was racing as I considered some of the possibilities this bizarre new task brought to the fore. For one thing, I now had a strange sense of being involved in some kind of narrative revolving around Neurocam as an actual entity engaged in ‘operations’ within the ‘Asia-Pacific Quadrant’. Whether or not this story was real, I was now in a position to interact directly with this narrative if I chose to carry out my assignment.

Thinking about the idea of interacting directly with a narrative construct brought to mind some of the research I’d uncovered when looking into ARGs. Henry Jenkins, Professor of Communication, Journalism and Cinematic Arts, explores the relationship between games and stories, framing his ideas within ‘ludology’, a field of study focused primarily on games and game play within contemporary culture. He claims that:

Many games do have narrative aspirations. Minimally, they want to tap the emotional residue of previous narrative experiences. Often, they depend on our familiarity with the roles and goals of genre entertainment to orient us to the action, and in many cases, game designers want to create a series of narrative experiences for the player.

Until now, I had discounted the idea of Neurocam being an ARG due to its lack of connection with any kind of product, service, entertainment media or advertising strategy. What Jenkins was saying made me re-evaluate this position in light of recent events. If game designers are wanting to create a series of narrative experiences for the player and are using a combination of online and offline environments, then it was conceivable that Neurocam may be some new form of ARG which relied on a more subtle form of interaction with its participants. Certainly my own familiarity with film and television led to a particular interpretation of my latest assignment; an interpretation based around thrillers about secret agents, nefarious underground activities and paranoia. If my experience of this genre was steering me towards the action, I wondered what form the action would take. I had to remind myself that spy thrillers were works of fiction and I was just an ordinary person encountering some very weird shit. I hoped that these unusual events were in fact connected with some prototype for a new type of game. If this was the case it would give me a framework to better understand it. As Jenkins puts it, “Game designers don't simply tell stories; they design worlds and sculpt spaces.”  Hopefully I was entering a constructed world.

In the context of his discussion about the relationship of games and narrative, Jenkins quotes game designer Ernest Adams who makes a good point about the process of storytelling:

In its richest form, storytelling -- narrative -- means the reader's surrender to the author. The author takes the reader by the hand and leads him into the world of his imagination.

If I was part of an experience authored by someone else, to what extent was I prepared to surrender myself to someone else’s imagination? This idea was all well and good in the context of reading a good book on the sofa, but in this new context of ARGs, it seemed like a huge leap of faith. In a situation where the game was widely known as being produced by a reputable production company it was about as risky as watching TV, but in a situation where the authors of the experience were unknown, it could be seen as a foolish risk. At the same time, I agreed with Jenkins’ point that the best experiences of storytelling do involve suspending rational disbelief and giving oneself over completely to the imagination of the author. If I was to continue with this experience, I had to trust that Neurocam’s creators had good intentions in mind; that they were doing this for the benefit of an audience. Giving myself over to their plan required a significant degree of commitment, and usually we only commit to things when we have a clear understanding of exactly what they mean to us. In this case, the single most powerful motivating factor was still the mystery of it all, and I found it interesting that this related beautifully to one of the central narrative devices of the thriller genre.

Another concern I had about this assignment was Neurocam’s disclaimer in the ‘operational security’ section of the brief that read, “Neurocam rejects accountability for any potentially detrimental consequences arising from the operative’s assignment.” So they appeared to be covering their own arses in terms of public liability. So if I did this thing I was on my own. I wondered what would happen if I were run over by a tram and broke my leg while on the assignment. Clearly Neurocam wouldn’t be paying for my medical bills and loss of income, but then why should they? I was participating in whatever this was entirely of my own volition, if anything happened to me it was ultimately my own fault. I thought of other ARGs and recalled that none of them had disclaimers denouncing liability, but doubted that their insurance would cover any incidents arising from participants engaging in real-world activities. But what did Neurocam mean by ‘potentially detrimental consequences’? Were they trying to scare me? Was this a test?

Four days later I found myself lurking outside a phone box waiting for some junkie to finish yelling rabidly into the phone and give me a chance to get what I needed. As the long minutes wore on I became convinced that the junkie was in fact an actor working for Neurocam, trying to subvert my assignment. As he continued his abusive ranting I became anxious that my deadline was rapidly approaching. 

My window of opportunity apparently closed at 3.30pm and I still had to walk to the train station and find the locker in less than twenty minutes. At 3.15pm the junkie in the phone box swore loudly, smashed the receiver against the wall of the booth and hurriedly shuffled off down the street. Darting for the booth I hastily made the pretence of making a phone call with one hand, while groping around under the unit for the card. After feeling around several solid lumps of what felt like old chewing gum, I located a thin orange card, much the size of a tram ticket. The card was attached using some sticky substance like blue-tack, and I was careful to remove it without doing any damage. It appeared to contain a code for locker number 255 at Southern Cross Station. 

Sprinting across the road to the station I wished I had done some prior research into the location of the lockers. With less than ten minutes to go I located one bank of lockers and discovered that they were numbered 1–150. I frantically ran off in search of more lockers or somewhere to get some information. To make matters worse, some of the station was undergoing reconstruction so I was diverted through large plywood tunnels. Running madly all around the station dodging angry commuters I finally located another set of lockers at the far end. Thanks Neurocam. With three minutes to spare I found locker 255 and quickly inserted the code. A message on the LCD screen gave me the option of unlocking the door or extending the time. The urgency of the situation and some innate desire to successfully complete what I had begun inhibited any rational thought at this point. Hastily unlocking the door I reached in to grab whatever object was inside. The object turned out to be a very expensive-looking aluminium briefcase.

The briefcase had a combination lock and seemed to contain something weighing a couple of kilos inside. It didn’t rattle so the contents must have been well secured. For an extremely paranoid instant I thought of the possibility that this situation may not have anything to do with new types of ARGs and that I might be just be some poor shmo tricked into smuggling a briefcase full of cocaine out of a train station. I could just imagine trying to explain my Neurocam involvement to the drug squad. As I stood there staring dumbly at the briefcase in my hand I noticed someone watching me from a departure platform about twenty meters away. A tallish man in his mid-thirties wearing a well-cut dark suit was standing on the platform staring directly at me. 

For some reason, possibly due to my paranoia about having in my possession an item containing potentially dubious contents, the man staring at me completely unnerved me. I hurried out of the station, frequently glancing behind me to see if I was being followed. At this point I must admit that I really was starting to feel like a character in a movie. Whatever this was, I had been subtly manipulated into a situation where I was now complicit in a real life scenario with real consequences. One again, I found myself having to blindly trust Neurocam’s intentions as I carried out exactly what they had asked of me.

Once back in the safety of my apartment, I studied the briefcase in more detail. It had three combination wheels, each numbering one to nine. 

I googled combination locks and found a page which claimed that with the three wheel style locks there were actually only 999 possible combinations, one of which would be correct. I thought about how long it would take to wind the wheels around in 999 configurations and started to test it out. Progress would be tedious as it would require ticking off each combination on a bit of paper—this would take quite a while. Giving up on this plan, I inspected the casing and thought about levering it open. It was possible, but would undoubtedly damage the briefcase beyond repair. But what was I doing? Neurocam had not asked me to open it, they had simply asked me to retrieve it from the station, keep it safe and await further instructions. I was in two minds; if this was some kind of game where I was part of a narrative experience, was I supposed to disobey my instructions and open the case anyway? Were the contents a clue for the next part of my story? Was this a test to see whether or not I played by their rules? At a loss for how to proceed I put the briefcase back on the table and did some more research on ARGs.

One of the first ARGs to emerge on a massive scale was The Beast which was created by a team at Microsoft to promote Steven Spielberg’s film AI back in 2001. Human Rights and Internet Specialist Barry Joseph writes about his experiences while playing The Beast and reports some alarming findings:

Last week, waking in a dreamy haze, I refused to answer a 4 a.m. series of phone calls. Afterwards, unable to sleep, my thoughts revolved around the absurd possibility which entered both my mind and that of my fiance beside me: "Was that the game?" The game has become an entity in my life, an entity who sends me emails, who hacks web sites, who phones my loved ones. My best friend received a call at work, on his cell phone, as he was preparing to head home for the day. After addressing him by name, the computer voice warned: "They found out about Jeanine! Get out of the building... fast!” Perhaps "game" is misleading. Clearly, it must be considered a promotion, as it's designed to advertise the upcoming Spielberg film about artificial intelligence. But for a generation brought up on role playing games and computer adventures, the line between a game and a story has been blurred beyond recognition and, in the case of this one, its telling is beyond anything previously encountered.

I wasn’t entirely sure that I believed Joseph’s account as it could have been just hype, but apparently he had an experience where he knew that he was playing a game, but still found himself in a position where reality and fiction became confused. He attributed this largely to the method of storytelling the game used; the way it encroached upon his daily life and people around him. I considered the fact that this was one of the first ARGs of its kind and thought that back in 2001 it really would have been an entirely new experience for participants, one that had the ability to ride the line between fabrication and fact. But I kept coming back to the same thing. It was a game. If Joseph knew that he was playing a new type of game with some unpredictable elements, how could he possibly become confused about what was real?

I thought of a sinister proposition: Neurocam was doing exactly the same thing as The Beast, but not telling anyone that it was a game. The fact that The Beast was promoting AI had been withheld from the public until the game’s conclusion (a common device used in advertising these days), so why couldn’t a similar ARG withhold the very fact that it was actually a game? Perhaps the latest thing in ARGs was to make them more immersive by not defining or contextualising them in any way, and unleashing them on an unsuspecting public. My mind boggled at the ethical implications of this, but I was reminded that if production companies can get away with creating participatory experiences like Big Brother, then anything’s possible. But what if I didn’t want to play? I guess I was the only one forcing myself to do this.

Joseph also talks about the use of the Internet in these kinds of games and how it plays a key role in identity by stating "These communication tools not only enhance who we are, but they may also define who we are as well, shaping us into something new."

The experience I was having was facilitated largely through the Internet, and I suppose that it could have been said that my ‘story’ and my ‘role’ was being constructed via an anonymous series of email addresses. The key elements of my experience were possibly fabricated and written into a participatory narrative, which was slowly being fed to me in the form of emails from Charles Hastings, Head of the Operations Division at Neurocam International. But was this defining or shaping who I was? Certainly it had an impact on my life right now, but I wasn’t sure that a few emails were potent enough to change the way I saw things. In a sense the Internet does play an important role in identity in an interactive game context as it allows us the freedom to reinvent ourselves. I had already chosen an ‘operative alias’ and was able to interact with Neurocam in whatever way I chose. The fact that I had so far chosen to play by their rules and simply follow their instructions did not mean that I couldn’t adopt some new strategy where I began to fabricate elements of my own character. Maybe this was what Neurocam wanted, for me to play them at their own game.

So many online games these days were concerned with creating a space for interaction where participants were able to shape themselves into some kind of fantasy character, which could be seen as what Joseph dubs an ‘enhancement’. The Sims and Second Life  both explore the theme of virtual worlds where one can create a character and interact in a virtual space with other players. Having indulged in Second Life I had observed a less-than intellectually stimulating experience where horny teenage guys who were trying to chat up girls mostly populated this wonderfully adaptable virtual world where we could do anything. The novelty of being able to grow a tail, fly or walk underwater without drowning wore off rather quickly after witnessing how other participants spent (or wasted) their time in the game. It seemed that giving too much control over to the masses to write their own scripts led to exposing the inevitable flaws (and lack of creativity) within the human condition. Taking on the idea of Neurocam being interactive in a broader sense where I may have had some power and control, I decided to send Mr Hastings an email asking him what Neurocam was. I wondered why I hadn’t thought to ask this before.

The next day I got a reply from Hastings:

Dear Operative (name withheld for security reasons)

Neurocam is a process of unveiling. Understanding is achieved through experience. Operatives are invited to participate in assignments designed to facilitate this process. Neurocam is not a marketing ploy, nor does it have any political or religious affiliations. Beyond this, the onus is on the operative to either achieve understanding or to pursue whatever investigative trajectories they deem appropriate. Be warned, however, that the latter invariably leads to mystification and frustration.

Regards

Charles Hastings

Somehow this was not the response I had hoped for. I had expected something playful and interactive, but Hastings was basically warning me off trying to find out too much about them. So it was a process of unveiling. Unveiling of what? This was bordering on mystical and had to be a joke. Apparently the experiences I would have while carrying out my assignments would teach me something about the true nature of Neurocam. What did this actually mean? I wanted to be entertained; to be part of some new game where I could make up my own rules, not be patronised by some unknown person hiding safely behind their computer. I had to concede that my immediate response to Hastings’ terse email was probably the result of my exposure to entertainment genres where rewards were immediate and readily accessible. Going back to Joseph’s experiences of The Beast, it seemed obvious that these new types of games expected far more input from their players than the previous crop of interactive virtual world porn. In my case, it was clear that Neurocam wanted me to play by their rules every step of the way.

One week later I received another email from Hastings about the briefcase that lay unopened on my coffee table: 

Neurocam Assignment NCI-4351/02

Critical Information Couriering – Phase 2 – Delivery.

(A) MISSION

The secure delivery of a briefcase that contains an object of vital importance to Neurocam International’s continued operations in the Asia-Pacific Quadrant.

(B) EXECUTION

Below are the procedural details for this assignment. Any deviation from the operational protocol described will result in a requirement of disciplinary action against the operative.

1. You are required to contact operative (name withheld for security reasons) via the following e-mail address (email address withheld for security reasons).

2. Arrange a mutually convenient place and time for transfer of the briefcase you have in your possession. During your correspondence DO NOT reveal the exact nature of the briefcase. At all times refer to the briefcase as ‘a parcel’.

3. Upon delivery of the briefcase, you are required to obtain evidence of the transfer. This evidence must be provided in at least one of the following forms—photographic, audio-visual, audio, retinal scan, bio-metric authentication, fingerprint imprint or any alternate form of definitive evidence you are able to procure.

4. Submit a report of the transfer to the Operations Division (operations@neurocam.com) with transfer evidence attached.

(C) OPERATIONAL SECURITY

In the interest of assuring the safety of operative (name withheld for security reasons) it is essential that all operatives BCC all correspondence to Neurocam International’s Operations Division (operations@neurocam.com). If this does not occur, Neurocam rejects accountability for any potentially detrimental consequences arising from the operative’s encounter. In addition, although the final location of the meeting is entirely at the discretion of the operatives, Neurocam International strongly recommends that the exchange take place in a heavily populated area, so as to further ensure the safety of both operatives.

(D) TIMELINE

Neurocam International respects the potential difficulty of arranging a mutually convenient meeting time and so does not place a strict deadline upon this assignment. Please be aware, however, that the contents of the parcel are of utmost importance to our organisation and thus the most expedient possible completion of this assignment would be appreciated.

Regards

Charles Hastings

Head, Operations Division Asia-Pacific Quadrant 

Neurocam International 

operations@neurocam.com

This was most interesting. I was about to meet another Neurocam operative and hand over the briefcase to them. I wondered if this person would be an unsuspecting participant like myself, or someone behind the curtain who knew everything and would be secretly observing or testing me. Would the exchange be covertly recorded and played on some website? The possibilities were vast, but I was excited. I felt like the game was being taken to yet another level.

Hastings asking me for evidence that the exchange had taken place intrigued me. This added what I thought was a very game-like element to the narrative. It was possible that my documentation of the exchange would end up on some central website along with material handed in from many other participants. I had noticed that most ARGs had central web hubs that were often updated in real time as participants completed various tasks. Neurocam’s main site was obviously not used for this purpose, but they could have had another site under a different name somewhere else on the net. I thought that this possibility would add another interesting layer to the game—a situation where the audience were divided into two camps—unsuspecting participants like myself and observers who could log on to the website and see everything as it unfolded. Perhaps this was to be my future unveiling—access to the bigger picture where I got to witness new rats in the maze.

I sent off an email to my Neurocam contact informing them that I had a ‘parcel for them and that

we had to arrange a time to meet. While I was waiting for a response I came across an interesting new ARG that everyone (online) was talking about called SFZero.

SFZero was the creation of Ian Kizu-Blair, Sam Lavigne and Sean Mahan of Playtime, a nonprofit organisation dedicated to producing free immersive art games that use new technologies in interesting ways. SFZero initially appeared to contain all of the hallmarks of a typical ARG, but was labeled as a ‘collaborative production game’. On closer inspection, SFZero had some rather subversive features that set it apart from other ARGs. Rather than superimposing an alternate game world narrative over the real world, it asked players to create their own tasks, which were then performed by other players in the real world. In an online review of the game, creative director Adam Simon of gaming start-up Socialbomb writes that “SFZero asks players to recontextualise the real world as a game world, where anything and everything may be pulled into play at will.”2After all of my research so far this seemed to be the best lead as to how Neurocam operated. If Neurocam was a type of game, then it was very similar to SFZero in that it seemed to bring in elements from the real world as a kind of blurring of the boundaries between reality and the game world.

I thought about the implications of a situation where players were able to treat the real world as a game world and impose their own rules. Surely this would result in chaos? Possibly not if the game’s designers had set up the parameters of engagement in such a way that participants adhered intelligently to central thematic elements. Looking at the game’s website, it was obvious that the tasks created by players attempted to focus on creativity, exploration, community, and performance. I found the results posted by the players a little disappointing however, with such entries as deporting non-native plants, tipping in a non-tipping industry, putting flags on the top of buildings, staging impromptu drive-in movies, fabricating urban legends and kidnapping other players for three days.

A term I had come across often in researching these types of games was ‘the magic circle’. This apparently referred to the establishing of boundaries between the game world and the real world in order to define the parameters of engagement. Simon Adam observes that:

SFZero takes the concept of a flexible magic circle one step further by placing control over its boundaries in the hands of each individual player. It properly describes itself as an “interface” - a different way to view and interact with the world - one controlled by the player, not by the architects of the game. This represents a profound shift from the traditional ARG framework, in which the game designers decide what real-world elements are part of the game, to one in which the players decide which real-world elements will be drawn inside.

If games like SFZero were now incorporating real world elements at the whim of the actual players, did this suggest a new precedent in which participants’ experiences could be altered by other people’s actions in a more fluid way? From the examples I had seen of SFZero’s ‘assignments’, real world interactions had been limited to largely mundane and innocuous material, but this did not mean that far more devious and complex tasks couldn’t be carried out. I thought of the kidnapping assignment and wondered if the recipients of this experience knew that they were being gamed by competing players. On reflection, it was entirely within the realms of possibility that my Neurocam experiences were the result of some enthusiastic SFZero-like gamer trying to score points for their creativity.

Later that day I received a reply from my ‘contact’, who was keen to make the exchange. We agreed to meet at Federation Square at 1pm the next day. This seemed to satisfy Neurocam’s criteria of a safe and well-populated area. As we both described our appearance and what we would be wearing, I thought to myself that this felt like going on a blind date.

The next day I felt more than a little conspicuous walking through the busy lunch crowds with a shiny silver briefcase about to meet a complete stranger. When I got to the arranged spot, there was nobody resembling an operative (name withheld for confidentiality reasons) around. I waited self-consciously for several minutes until a bespectacled woman in her mid-forties wearing nondescript corporate attire came confidently striding through the crowd.

“Are you operative (name withheld for confidentiality reasons)?” she asked.

“Yes, are you operative (name withheld for confidentiality reasons)?” I returned feeling very foolish indeed.

She nodded and I handed her the briefcase mumbling, “This is for you...” She took the briefcase and gave it a cursory inspection. What had Neurocam told her to look for? Was she checking to see if I had attempted to force it open?

“Um, do you mind if I take a photo?” I asked, pulling out my phone.

“Sure,” she replied. She was expecting this.

I took a snap of operative (name withheld for confidentiality reasons), a short woman in her mid- forties wearing a navy blue business suit, holding the briefcase. She looked like she had just stepped out of a corporate environment.

“Done?” She asked curtly, obviously anxious to leave.

“Yep. Um, thanks.” I stammered as she gave me a small nod and walked briskly off into the crowd.

As I walked back to the tram stop it occurred to me that I still had no idea what was inside the briefcase.